What was your first job in the timeshare industry?
My being elected to my home resort HOA board; Cape Cod Holiday Estates in Mashpee, as its first President in 1986 when the developers released control to the owners. I'm still on the Board, 26 later as Secretary...Amazing!
What is the best lesson you've ever been taught?
To question EVERYTHING that involves timesharing; from the sales/marketing people, to the exchange companies' promises. Very important to have knowledgeable friends who know the industry, how it works and will tell you the TRUTH.
What is your favorite vacation destination?
Aruba by far. Then, Sint Maartin. I'm a Caribbean island person.
What is the one thing you would change in the timeshare industry if you had the power to do it immediately?
I would try to improve the timeshare resale capability for owners that can no longer vacation as they once did, due to a variety of reasons; namely age, loss of spouse, financial constraints, etc. Too many unit owners are locked into timeshare property that they cannot use any longer, yet, they cannot relieve themselves of this financial burden. Resorts, by and large, refuse to take deedbacks. Scam resale salespeople take advantage of many would-be sellers, often using a variety of fraudulent schemes to rip-off so many unsuspecting older owners. I hope the Licensed Timeshare Resale Broker Association can indeed make many signifiant improvements in this current environment. The same holds true for ARDA.
What is your favorite color?
Thanks Frank for your great insights! Want to be included in this interview series? We'd love to hear from you.