Here's the unedited e-mail that prompted this blog post:
Im a very angry Bluegreen owner. I have sent dispute letters and letter to Missouri Attorney Generals office. I have recieved a response from Missouri Attorney General with a nice letter from Bluegreen denying us of our money being returned and letting us out of our timeshares. They denied no wrong doings. I have sent them paperwork on top of paperwork to them showing them how we aren't the only timeshare owners that have been through the same scams and deceptive sales tactics. This has been going on since last August.
All this has got us is late payments on our credit and charge off/ collection. So I'm assuming after we contact the Mo Attorney General office within the next 45 days they will start wanting to collect from us. They have told us so many lies. They have even went as far to call us and offer to put is up at the 1000 Hills Golf course. Just for coming in for a owners update. But, they claim we arent pressured into going to owners updates. We choose to go to them, we only go to complain about all the issues we have had. What do they do to help take care of our concerns and issues, get you to try and buy more points.
We have 15,0000 bcuz they only way to fix one of our issues was to buy into bronze and that will give us a different screen of availability. Well I guess that explains why we could never get in when we wanted. Because we had 8,000 points. Duh? They highly pressured us to sign up for two credit cards for each my husband and I. After we repeatedly stated we didnt want any new credit cards and mind you we were there for serveral hours and our salesman who we were there for a owner update to explain again our issues. Nevermind that he knew I was very sick and had a headache and was threwing up.
I could go on and on about Bluegreen. Like they told us we would be deeded Big Cedar and that we own a one bedroom unit. Also that we wanted to be deeded at Big Cedar because it will be worth alot of money later. We can hand it down to our kids. Not telling us that we would owe for a lifetime and our children and there children and so long would be responsible for rising maintenance fees and club dues. Also that if there was a major disaster we would be liable for assessment fees. They told us with our 8000 would allow us to take our 3 girls and us to Disney. Wow what a lie. We could sell a week on eBay and make money off it.
A good one was a sales person told is that the employess do that and make money and then buy more points to continue to sell time at Big Cedar for people to buy to come stay there. Also were told by a sales person the reason why we couldnt get in when we wanted was because they went public and hugh corporations were buying up a hugh part of the inventory. I have in sight on their sales tactics from a former sales person who told us they were told to say anything to get a sell. If they dont sell they are fired. Which explains the high turn over of salespersons there. I should send a copy of the letter Bluegreen sent to the Missouri Attorney General. I always paid all my monthly payments and maintenance fees and club dues in time. I only stop paying them when we kept finding out things they told us were lies. Otherwise if they did what the promise and sell you we would still be paying.
We paid on one time share since 2005 and the other one 3 years(this is the one we had to upgrade to so we could stay there at Bronze level) I so tired worrying myself sick with Bluegreen. I am on a mission and looking for someone that can actually help us be done with this horrible company once and for all. Do you have any insight for us??
You can sense her frustration and frankly, I'm equally frustrated. These sales tactics are reprehensible and make me ill.
However, it makes me equally ill to read that a consumer purchased such an expensive product...two of them...without doing so much as a cursory Internet search or verifying anything that the salesperson said...such as the number of points it would require to take a family of 4 to a resort near Walt Disney World.
Even if I were to be able to get this one person a refund...and that is doubtful to say the least, it doesn't stop other salespeople from such practices and doesn't stop consumers from making similar purchases without doing their due diligence. How can something as good and fun as vacations have been tarnished like this?
And how do we fix this?