tag:blogger.com,1999:blog-6755255001842683348.post389568463688089497..comments2023-12-28T03:17:12.156-05:00Comments on The Word From The Timeshare Crusader: A "Lost" Italian Timeshare Vacation-What's Up RCI?The Real Timeshare Crusaderhttp://www.blogger.com/profile/08795102240566121646noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-6755255001842683348.post-47797370570930716892013-12-09T01:27:37.355-05:002013-12-09T01:27:37.355-05:00Because RCI has moved from Australia to Singapore ...Because RCI has moved from Australia to Singapore it has been shocking, wish we had never bought it, am not giving my name as we may get more problems with them. Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-25928664813936130372013-07-29T11:45:06.035-04:002013-07-29T11:45:06.035-04:00Elaine:
Have you tried contacting either RCI or t...Elaine:<br /><br />Have you tried contacting either RCI or the resort? That's the place to start.Lisa Ann Schreier, The Timeshare Crusaderhttps://www.blogger.com/profile/17045342249447626555noreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-7851607390344966962013-07-18T17:13:30.013-04:002013-07-18T17:13:30.013-04:00pCc:
Date: Thu, 18 Jul 2013 14:50:35 -0600
Subjec...pCc: <br />Date: Thu, 18 Jul 2013 14:50:35 -0600<br />Subject: complaint<br /><br /><br />I stayed at the Ocean Manor in Fort Lauderdale.,booked a 3 night stay, and the hotel should be condemned.<br /><br />There was next to no cutlery, dishes, no glasses, the phone ha all the buttons punched out, there were cockroaches and other insects walking around, the handle was broken off the balcony door, there were no pots and pans that were usable, it was not set up for even 2 people, and I repeatedly phoned the hotel, until they would not take my calls.<br /><br />I then logged a complaint with my credit card company, and they said it had to be dealt with by RCI travel. The amount charged was $357.70 and I am asking that a refund be issued.<br /><br /> <br /><br />You have many complaints lodged with many hotels around the world.<br /><br />I should have checked the internet before making the reservation, and these will come back to haunt you.<br /><br />Your reputation is being affected and I will not recommend RCI to anyone unless this is dealt with.<br /><br />The dates we stayed there were April 17. 18. and 19th. <br /><br />I have tried to take this up with the hotel management, but they won't take my calls, and I beg you to please. My stay cost me $357.70 and I refund would please me.<br /><br />This was to be my trip of a lifetime, going through the Panama canal, but it turned into a nightmare. <br /><br />The package was booked through RCI cruise and travel on a package called RCIcruiser and the number is 5NM44854.<br /><br />In addition this was our 50th anniversary.<br /><br /> <br /><br />Yours truly,<br /><br />Elaine Fidyk<br /><br />RCI number 5925-07185lease assist me with the following problem.Anonymoushttps://www.blogger.com/profile/04486091309739718843noreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-52896372730031987382013-05-23T08:31:02.404-04:002013-05-23T08:31:02.404-04:00Happy to report that I received thisi e-mail:
Hi ...Happy to report that I received thisi e-mail:<br /><br />Hi Lisa,<br /><br />Many thanks for publishing the situation in your blog – much appreciated. I noticed there was one comment from “Anonymous” which I suspect might be a RCI Australia person. I did try to post an update but wasn’t able to publish it.<br /><br />However, I do have good news. On Monday I was contacted by Jonathon from RCI, now based in Singapore, advising the matter had received priority and would be resolved. On Tuesday Jonathon called again with the good news that the week in Perugia has been re-instated for the period confirmed. In addition, RCI has increased my “trading power” equivalent to the week booked in compensation for the stress and frustration. He also did apologise for the situation and their processes will be reviewed to ensure this does not happen again. I give them the benefit of the doubt <br /><br />Will appreciate if you can publish an update to my experience in your blog to indicate RCI Australia has finally resolved the matter for which I am thankful.<br /><br />Once again, many thanks for your assistance. I can now look forward to enjoying my time in Perugia, Italy <br /><br />Best regards<br />Lisa Ann Schreier, The Timeshare Crusaderhttps://www.blogger.com/profile/17045342249447626555noreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-46193573828870248632013-05-22T07:17:47.934-04:002013-05-22T07:17:47.934-04:00We can only hope that your matter is resolved in t...We can only hope that your matter is resolved in time to save your vacation.<br /><br />I think it's sad that no one responded UNTIL the issue hit the blog.Lisa Ann Schreier, The Timeshare Crusaderhttps://www.blogger.com/profile/17045342249447626555noreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-23563466882347693412013-05-21T15:23:28.128-04:002013-05-21T15:23:28.128-04:00I am the person involved and aired the situation p...I am the person involved and aired the situation publicly in frustration due to the lack of professionalism and responsiveness by RCI. I had to repeatedly contact RCI - regardless they stated they'd contact me! Read my experience - I am sure many, and you included, if you're to associated with RCI, would resort to other means to have this situation resolved!! The lack of resolution and timeframe is totally unacceptable! <br />On Tues, 21 May, I was contacted by RCI advising they will resolve the matter and have apologised for the stress and frustration! I now wait on RCI confirm it has been resolved to MY satisfaction! Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-51669153764071189172013-05-21T09:31:20.886-04:002013-05-21T09:31:20.886-04:00Why is it a pity?
The person involved had tried m...Why is it a pity?<br /><br />The person involved had tried many times to get it resolved to no avail.<br /><br />The "global platform" as you call it, seems to be the ONLY way to get things resolved these days.<br /><br />I believe in airing stories about timeshare that are great and not so great.<br />Lisa Ann Schreier, The Timeshare Crusaderhttps://www.blogger.com/profile/17045342249447626555noreply@blogger.comtag:blogger.com,1999:blog-6755255001842683348.post-50831017831692084582013-05-21T01:07:44.646-04:002013-05-21T01:07:44.646-04:00There has been some changes to the RCI structure i...There has been some changes to the RCI structure in Australia which may be having an impact on this situation. RCI Australia is normally very attentive and I am confident someone will help soon. Just a pity for all concerned that it had to be aired on a global platform. Anonymousnoreply@blogger.com