These tactics that pass for marketing MUST STOP.
It's gotten worst since our last stay 3 years ago. Check in line was long and the staff weren't working quickly and weren't very friendly. If they could work a little faster and have a welcoming smile, it would improve our impression of the resort.
Then to add more misery to the long wait, the girl checking us in gives us some $20 bogus voucher to be used anywhere in the resort. Then some girl comes and pulls us away to bring us to yet another line. I quickly realized that this was a marketing ploy for the timeshare demonstration. I asked the girl and she confirmed. I told her that I wasn't interested and gave her the $20 voucher back. She then handed it back to me and mumbled that it wasn't worth anything anyway. Yeah, we already knew that!
When people arrive at a resort/hotel, they are tired and simply want to get to the room. Irritating them upon arrival is simply not good business.
On our first morning, we got a call from the sales dept. (timeshares) at 8:30 a. They didn't even consider that we arrived from a different time zone and that 8:30 may be too early for anyone. I told the girl that we were asleep and she was still determined to give me the sales pitch. This was terrible customer service! After that call, there was no way I would go through any of their tours/discussions. I told her that I am not interested and for her to make sure that I don't get any more calls from their sales dept. Needless to say, there were 3 more calls during our week stay.