It seems as if he deposited a week with RCI that had a set trading power value. However, once the deposit was confirmed, the trading value had been diminished, resulting in his inability to obtain the exchange that he wanted.
This was problematic for any number of reasons.
I had a series of phone calls, e-mails and meetings with RCI representatives here in the United States and in Europe in an attempt to resolve this situation. (Let me add a "thank you" to all at RCI who looked into this matter.)
In order to fully understand the situation, here is RCI’s Deposit Trading Power Adjustment Schedule:
Time Frame % of Trading
2 years to 9 months (276 days+) from check in 100%
6 to 9 months (181 to 275 days) from check in 95%
3 to 6 months (91 to 180 days) from check in 90%
1 to 3 months (31 to 90 days) from check in 80%
15-30 days from check in 60%
14 days or less from check in 45%
It seems that there are only two (2) possible explanations for a reduction in trading power value:
1) If the week was deposited into the system close to the date where the value would be reduced (i.e. the 9 month deadline, etc.) and the home resort took some time to verify, causing the actual date to fall outside of the 9 month deadline
2) If the week was deposited into the system close to an annual evaluation period done by RCI (of which an owner would have no knowledge of) and again the home resort delayed in verifying
There are then two possible actions that you and all RCI Weeks owners should take:
1) Do not wait until a week or so out from any deadline to deposit
2) Call the home resort upon deposit to alert them that the deposit has been made
Have any other owners experienced similar issues? We’d also like to hear from RCI resorts…how long do you normally take to verify that a week has been deposited?