To say that it was less than flattering is an understatement. Read it for yourself if you haven't already:
Five hour high pressure pitches, running a credit card without permission, $30,000 upgrade...it goes on and on. Despicable and unnecessary tactics in my opinion as I've maintained from way back in1999. Even back then I was saying to anyone who would listen (basically no one as I was a peon salesperson) that far more people would own and enjoy timeshare if the industry let it be bought rather than insisting on selling it.
Anyway, back to the article and its aftermath. DRI stock took a 10% hit that day and caused the company to issue an e-mail to its investors. You can read the 8-K form here:
The part that jumped out at me was this:
Read that again...I did.
So, I started searching for these "industry best practices." Didn't find much of anything other than the NTOA's Best Practices which I assisted in drafting, However, nothing from the timeshare industry.
I emailed Mr. Acito who issued the 8-K and politely asked him the following: