I received an e-mail a few days ago from one of my regular readers asking how/why she was receiving a letter regarding her RTX membership when shenever purchased a membership into RTX furthermore, her RCI membership is paid in full through 2016!
Here's the letter from RXT:
With the busy summer travel upon us, we wanted to reach out to let you know that we are available to answer any questions you may have to get you to your vacation destination. We also would like to make you aware of a change to the RTX Basic membership that will take effect June 01, 2013. From that point forward, the "Search First" option will no longer be available to RTX Basic members.
This simply means that you will deposit your home resort week or points allotment prior to RTX conducting a search for an exchange reservation. This is standard practice among exchange companies, and we feel that this change will help all RTX members in the long term by making searches more efficient and providing a quicker turnaround for members seeking reservations through RTX.
With your RTX Basic membership you have the ability to exchange your timeshare with us to fantastic destinations around the world for our low $117 exchange fee. We are here to help, so give us a call if we can assist with your vacation planning.
To initiate your exchange process, log in to www.RTX.travel and click on the My Account link located in the top menu bar. Within the My Account page you can click on the Your Weeks/Points tab and then choose the Add to Your Deposits button. Once your week is deposited you can contact one of our Travel Consultants for personal help with your exchange.
If you are interested in learning more about the benefits you have as an RTX Basic member or the benefits offered to our Premium and Premium Plus members, please visit www.RTX.travel or contact us at (888) 988-4RTX or firstname.lastname@example.org.
Thank you for your time and please feel free to contact us if you have any questions.
RTX Member Services Team
So what exactly is going on here? Why is RTX contacting timeshare owners about a change to how they can use their membership when these owners are not RTX members, but RCI members? is their RCI membership still valid? How can RTX 'take over" the RCI membership without the owner's knowledge and/or permission?
RCI is not providing any answers to this owner, nor is the team at RTX Member Services, so again, I'm hopeful that providing this issue with a larger forum will assist. I'm positive that other owners have been affected, so I'd like to hear from you.
Any help RCi and/or RTX can provide would also be welcome.
This is yet another example of even with all the talk about timeshare being "such an easy choice for consumers" and how everything is above board and all the call for transparancy...things are NOT what they seem to be and a timeshare purchase should not be entered into lightly.