I received an e-mail a few days ago from one of my regular readers asking how/why she was receiving a letter regarding her RTX membership when shenever purchased a membership into RTX furthermore, her RCI membership is paid in full through 2016!
Here's the letter from RXT:
Hi _____,
With the busy summer travel upon us, we wanted to reach out to let you know that we are available to answer any questions you may have to get you to your vacation destination. We also would like to make you aware of a change to the RTX Basic membership that will take effect June 01, 2013. From that point forward, the "Search First" option will no longer be available to RTX Basic members.
This simply means that you will deposit your home resort week or points allotment prior to RTX conducting a search for an exchange reservation. This is standard practice among exchange companies, and we feel that this change will help all RTX members in the long term by making searches more efficient and providing a quicker turnaround for members seeking reservations through RTX.
With your RTX Basic membership you have the ability to exchange your timeshare with us to fantastic destinations around the world for our low $117 exchange fee. We are here to help, so give us a call if we can assist with your vacation planning.
To initiate your exchange process, log in to www.RTX.travel and click on the My Account link located in the top menu bar. Within the My Account page you can click on the Your Weeks/Points tab and then choose the Add to Your Deposits button. Once your week is deposited you can contact one of our Travel Consultants for personal help with your exchange.
If you are interested in learning more about the benefits you have as an RTX Basic member or the benefits offered to our Premium and Premium Plus members, please visit www.RTX.travel or contact us at (888) 988-4RTX or exchange@rtx.travel.
Thank you for your time and please feel free to contact us if you have any questions.
Kind Regards,
RTX Member Services Team
(888) 988-4RTX
So what exactly is going on here? Why is RTX contacting timeshare owners about a change to how they can use their membership when these owners are not RTX members, but RCI members? is their RCI membership still valid? How can RTX 'take over" the RCI membership without the owner's knowledge and/or permission?
RCI is not providing any answers to this owner, nor is the team at RTX Member Services, so again, I'm hopeful that providing this issue with a larger forum will assist. I'm positive that other owners have been affected, so I'd like to hear from you.
Any help RCi and/or RTX can provide would also be welcome.
This is yet another example of even with all the talk about timeshare being "such an easy choice for consumers" and how everything is above board and all the call for transparancy...things are NOT what they seem to be and a timeshare purchase should not be entered into lightly.
With the busy summer travel upon us, we wanted to reach out to let you know that we are available to answer any questions you may have to get you to your vacation destination. We also would like to make you aware of a change to the RTX Basic membership that will take effect June 01, 2013. From that point forward, the "Search First" option will no longer be available to RTX Basic members.
This simply means that you will deposit your home resort week or points allotment prior to RTX conducting a search for an exchange reservation. This is standard practice among exchange companies, and we feel that this change will help all RTX members in the long term by making searches more efficient and providing a quicker turnaround for members seeking reservations through RTX.
With your RTX Basic membership you have the ability to exchange your timeshare with us to fantastic destinations around the world for our low $117 exchange fee. We are here to help, so give us a call if we can assist with your vacation planning.
To initiate your exchange process, log in to www.RTX.travel and click on the My Account link located in the top menu bar. Within the My Account page you can click on the Your Weeks/Points tab and then choose the Add to Your Deposits button. Once your week is deposited you can contact one of our Travel Consultants for personal help with your exchange.
If you are interested in learning more about the benefits you have as an RTX Basic member or the benefits offered to our Premium and Premium Plus members, please visit www.RTX.travel or contact us at (888) 988-4RTX or exchange@rtx.travel.
Thank you for your time and please feel free to contact us if you have any questions.
Kind Regards,
RTX Member Services Team
(888) 988-4RTX
So what exactly is going on here? Why is RTX contacting timeshare owners about a change to how they can use their membership when these owners are not RTX members, but RCI members? is their RCI membership still valid? How can RTX 'take over" the RCI membership without the owner's knowledge and/or permission?
RCI is not providing any answers to this owner, nor is the team at RTX Member Services, so again, I'm hopeful that providing this issue with a larger forum will assist. I'm positive that other owners have been affected, so I'd like to hear from you.
Any help RCi and/or RTX can provide would also be welcome.
This is yet another example of even with all the talk about timeshare being "such an easy choice for consumers" and how everything is above board and all the call for transparancy...things are NOT what they seem to be and a timeshare purchase should not be entered into lightly.
6 comments:
Rtx is associated with the same company that is involved with the whole festiva mess. Probably just another scam
Perhaps the RTX company if they are actually unrelated to RCI somehow got a customer database from RCI. Stolen? You tell me.
For what it's worth, RTX’s Member (owner) is:
Zealandia Holding Company, Inc. f/k/a Festiva Hospitality Group, Inc. (“ZHC”), a Nevada corporation, 1 Vance Gap Road, Asheville, NC 28805. ZHC is the sole member of Festiva Development Group, LLC which is the Declarant of the Festiva Resorts Adventure Club (“FAC”), which participates in the RTX Exchange Program.
In other words, Festiva owns RTX.
Yes, I am well aware of the relationship between Festiva and RTX.
I've yet to hear from anyone at RTX or RCI on this matter.
The issue of owners' lists being made available to anyone with a wallet is very troubling.
RTX is owned by Festiva. Festiva owns the owner lists of all of their resorts. Did this go to a person that is not affiliated with Festiva. I doubt RCI would want companies contact them to get them to switch exchange companies.
We have owned timeshare since the 80's and of course like everyone else has a story to tell...but basically we have always enjoyed our exchanges with RCI whom we have been with since we have had timeshare. We have always gone where we want and never had a problem with the type of unit...basically because we know to request way ahead of time. I've been sitting on the fence wondering if I should go to another company for exchanges but leary like everyone else whether to or not. I know if you call RCI today and speak with someone about an exchange and then call a hour or so later you will no doubt get a different response, but then again I have learned how to deal with RCI. Yes, there are certain places that are extremely hard to exchange into but if you are persistent enough you can make it happen. We were told that south beach is not easy to exchange into and yet we were able to make it happen by being persistent in my pursuit. Can't say anything about RTX as I know nothing about them. Timeshare is not a bad thing as we have found and have always enjoyed our vacations and traveled throughout the US and the islands.
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