Imagine you arrive at your timeshare resort, tired from a few hours in an airplane or a car trip. You just want your room key, get to the room, drop your bags and have something to drink.
But instead of the check in process being welcoming, you’re hounded by the woefully misnamed concierge/hospitality staff pressuring you to sign up for an update/resort preview before you get your keys and/or parking pass.
You may be tempted to write something like this:
Is there a way to check into a hotel without spending 20 min being harassed to go to owner update? The last two times we’ve checked into Los Abrigados Sedona we left registration feeling frustrated and upset by very aggressive and borderline rude agents trying to get us to do owner updates making us feel stupid for not wanting to get the most out of our timeshare..this last time she said Diamond was going through financial issues they needed to share with us as well..it is ruining the start of our trips. We’ve heard “I guess you just don’t want to save money so your the ones missing out”. This last check in when my husband finally got firm with no after 20 min. Asking for our room key she said “geez I’m just trying to have a conversation with you”. Any advice for easier check in I’m listening.
If work at a timeshare resort and allowing or worse yet, instructing your employees to hound your guests like this, you need to stop...like immediately. This is the antithesis of hospitality. How would you feel if you were treated to this nonsense? There’s a way to invite guests to a sales pitch...this isn’t it.
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